Effective Date 2022.12.01 V15a Catalog Published upon Approval

COMPLAINT & GRIEVANCE PROCEDURES

NOTICE TO STUDENTS: ACCET COMPLAINT PROCEDURE

Reference: ACCET Document 49.1

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting

and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that

quality educational training programs are provided. When issues or problems arise, students should make every

attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is

required of ACCET-accredited institutions and frequently requires the submission of a written complaint. Refer to

the institution’s written complaint procedure, which is published in the institution’s catalog or otherwise

available from the institution, upon request. Note that ACCET will process complaints that involve ACCET

standards and policies and, therefore, are within the scope of the accrediting agency.

If a student has used the institution’s formal student complaint procedure, and the issue has not been resolved,

the student has the right and is encouraged to submit a complaint to ACCET in writing via the online form on the

ACCET website (https://accet.org/about-us/contact-us).

The online form will require the following information:

1. Name and location of the ACCET institution

2. A detailed description of the alleged problem(s)

3. The approximate date(s) that the problem(s) occurred

4. The names and titles/positions of all persons involved in the problem(s), including faculty, staff, and/or

other students

5. What was previously done to resolve the complaint, along with evidence demonstrating that the

institution’s complaint procedure was followed prior to contacting ACCET

6. The name, email address, telephone number, and mailing address of the complainant. If the

complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to

the institution involved

7. The status of the complainant with the institution (e.g., current student, former student)

Please include copies of any relevant supporting documentation (e.g., student’s enrollment agreement, syllabus

or course outline, correspondence between the student and the institution).

Note: Complainants will receive an acknowledgment of receipt within 15 business days.

Online Complaint Submission Form

Complainants will receive an acknowledgement of receipt within 15 days.

Effective Date 2022.12.01 V15a Catalog Published upon Approval

BUREAU OF PRIVATE POSTSECONDARY EDUCATION COMPLAINT & GRIEVANCE POLICY

CEC §94909(a)(3)(C)

ASHER COLLEGE COMPLAINT & GRIEVANCE POLICY

Asher College maintains an open-door policy. Students should first address any concerns with their instructor.

If the student is not satisfied with the result of that conversation, the student should then escalate their

concern to the Director of Education.

If the concern is still not resolved, the student is encouraged to request a meeting or should submit the

concern in writing with the Campus Director within 10 business days of addressing the concern with faculty.

The Campus Director will provide the Student with a response within 5 business days.

A student or any member of the public may file a complaint about this institution

with the Bureau for Private Postsecondary Education by calling (888) 370-7589

toll-free or by completing a complaint form, which can be obtained on the

bureau's internet web site: